26 Dec 2023
Please read my review before you book! This is not a private tour. We met our guide on Xmas Day, and rearranged our schedule to accommodate her need for a later time. We met in front of the tourist office and she told us we needed to buy boat tickets to the public boat tour (that already operates with a guide)! Then, when we went to purchase the tickets, the boat was sold out! We couldn’t go. I truly do not understand how this company can sell this as a private tour and not let you know the boat might be sold out even if you prepay for the tour! I asked about the optional hike /walk that is in the tour description; the guide responded that there was no walk/hike! We spent in total 10 minutes with the guide before leaving. When I asked for a refund, the company only wanted to grant me a partial refund! Not acceptable! We travel frequently and have never had an experience like this! On a side note:..: we went back the next day, bought tickets(66E total for three adults), went on the boat and listened to the boat guide! There is no need for this “private” (not private) tour. Save your money!