09 Jan 2018
Took dozens of phone calls and emails to get any idea of what to do and when we were doing it. My friend signed up off by one day, and it took many calls to get it call it changed. And US Grayline just kept saying "it is in GrayLine Guatemala hands now." The vouchers came with the wrong names 5 different times! No-one in the office spoke English so just had to keep sending corrections over and over. Then when we got to first hotel, half of the rooms were in my name. GrayLine offered no help with airport or tickets. You get about $300 worth of services for $800. DON'T use Grayline.