25 Jan 2025
I flew to Guatemala City with my main purpose of taking this full day tour. The day before the tour (less than 24 hours before the start of the tour), I got notification when I landed at the airport that my tour had been cancelled and they would refund my money. If I was to cancel less than 24 hours before, I would not receive a refund, but they were able to cancel short notice because they say there were not enough people with reservations. I sent them a message advising that I was to only be in Guatemala for one day and that this created a problem. They never even responded! I instead rebooked with another company recommended by my hotel and I had a great tour. I would recommend that you do not book with this company as they cancel and will not even return messages.