04 Jul 2024
We booked a tour for 11:30am and when we go there we were told that they had put us on the 4pm tour, which we could not attend because of plans. After A LOT of pushback and arguing with the tour leader they put my group of 15 ppl on the 11:30 tour with 10 others, but the tour was not Historical like we had booked it was just a general tour of Venice. Very disappointed. The Viator and Vox team would not help us in any way and would not issue a refund for THEIR mistake. What a terrible experience. I would not recommend booking this tour.