21 Mar 2023
I am writing this to warn future travelers to please invest their money into something better. This tour is advertised as a party boat but a better depiction of what it is would be a fishing boat. On the description it says there’s a maximum of 40 people. This is not the truth! You will be packed like sardines in the boat. My friends and I were sharing a table and were broken up so other people could sit there. They informed us they were combining another group even though we had paid a hefty amount to be on that boat. After informing customer care about the issue they dismissed me with a "sorry you didn't like it" even though i explained everything that had gone wrong. I can assure you there was no “party” atmosphere when you had to share tables or get your traveling group broken up. The “open bar” was also a nightmare. The crew served us the first round and that’s it. Since the boat was over crowded people were rushing to the bar to ask for more drinks since the staff stopped serving. It was total chaos trying to get a single margarita. As I explained in my initial report, I understand that the snorkeling aspect had to be canceled due to strong winds. However considering this was one of the more expensive trips to isla mujeres we imagined they would have a back up activity prepared. This was not the case, they stopped serving drinks and stopped the music so they could sell us a different activity for about 20-30 minutes. One that most of the packed boat had no interest in doing. Especially not when it was an EXTRA FEE. Would you find yourself in the party mode after that ? … I will go ahead and assume the answer is no. That’s because that was what everyone was talking about. The disappointment of this expensive trip.