05 Jul 2023
Absolutely horrible. The tour guide didn’t show up. The meeting point was the Beatles platz at 7:00pm; got there by 6:50pm and waited until 7:20pm. No one showed up. I contacted Headout but they said they will get back to me in 48 hours. It was pouring in Hamburg yesterday and I had to take the subway for half an hour each way to get there. Extremely unprofessional and embarrassing. Never use this company or go on this tour!!!!