29 Sep 2025
Nobody showed up the train station in Hanoi for me and there was no answer by phone or text to numerous messages sent by both Viator and me earlier in the day because of their lack of contact. So, there are ZERO excuses that can be made. I quickly booked a hotel room across the street and a competitive tour for the next day and lost out on the first morning in Sapa because I had to spend it riding there instead of taking the train overnight as this tour supposedly offered. Be aware that if you book this tour, you could easily get stranded. Unforgivable.