29 Aug 2019
The tour itself was relaxing, not too challenging, and done at a nice pace. Everything was done as informed in the description. However, what put it over the top was the guide, Viet. Not only was he very knowledgable and willing to answer any questions, he went out of his way to help me get my PHONE back which I had lost the day earlier! Everyone knows the feeling of losing a phone and not being able to take pics, etc. Therefore it was really important for me to get it back and Viet helped me locate it, lost in the city, from the boat-- and then helped me retrieve it from the finder after the tour returned to Hanoi, some 13 hours later. He could have gone home after a tiring day at work but instead helped me get back a supremely important possession, and for that itself I give him 5 stars. Thanks Viet!