12 Jan 2020
It was indeed a peace of mind engaged this service provider. It was our first trip to Harbin, not familiar with local transport and would not want to risk missing our flight - decided to engage this service provider despite fee is on the high side. The representative, Samantha, from the Company was very helpful. When she knows we have issue with our flight tix and needed to be at the airport earlier (the company normally provides the transport service starting at 8am), Samantha went all the way out to ensured our transport is at our airbnb by 7:30am. Samantha personally was at our airbnb lobby before 7:15am, to make sure the transport vehicle is there, at the right place and on time, to ensure everything is in order. Good job Samantha, thank you for the EXCELLENT service. You have set the bar high for the rest to benchmark- good one. Thank you.