02 Dec 2021
Marie gave us two itineraries a full summary of what to expect on each. We were picked up by someone else who was kind but recently moved to Hawaii and truly understood little about Oahu let alone being familiar with directions. For our meeting we were instructed to lie and state we were being picked up by a friend at the airport if asked to avoid extra fees and then again at a parking lot on one of our stops to save $5. Depending on our location the driver removed the magnetic company sign.
I learned a lot of the drivers personal life and family and very little about Oahu. She is a sweet person but poorly trained especially when we’re charged over $900 with expected gratuity for a day excursion. Also needs better driving skills.
I asked Marie to follow up with our concerns that were sent but no reply.
Go with a company who proudly supports the tourism industry with painted logos on their vehicles instead of magnets that are removed periodically to save money.
We could have done better hiring a taxi for the day.