Private Round-Trip Transfer: Honolulu International Airport to Hotel or Cruise Terminal

Booked online with SUPERshuttle. Receipt said SUPERshuttle. Landed at the airport, no shuttle. No phone number on receipt. Was difficult to find number online but did finally find one. Called the number and was transferred to SPEEDYshuttle. They told us where to go and look for the podium. Where they told us to go, was where we were but there was no podium. Asked another shuttle person and they directed us to a lady in a Hawaiian print shirt. If you got close enough, you could see Speedyshuttle on the shirt. We asked where the podium was and she said she was "too busy" to get it out. We were put in a group to wait for the shuttle to arrive. Another Speedyshuttle driver arrived and gave his group leas, maybe they paid for this but we didn't get any. Do yourself a favor and book some other shuttle. We had a lot of aggravation and wasted an hour waiting for our prepaid shuttle.

Safe driver, local to the area and knowledgeable of the location. Waiting at airport when we arrived.

DO NOT USE. Red flag +++++… Customer service is next to non-existent. When you call you have to speak to Speedishuttle who’s on hold times are insane. Had booked a hotel-airport transfer and called the day before to confirm. Was told it was confirmed for 9:15am. As of 10am still no show. Had to catch a taxi. No phone call to tell you they are running late, they just don’t even care; they have your money and obviously whether they provide the service or not, is optional to them. First red flag is for the original transfer from the International terminal to the hotel- the car was not where we were told it would be in the confirmation email. There were no staff to direct us to our car. I had to go around asking every private car if they were our car. No one answered when we tried to call the service. For $160 USD one way, you’d have a better time flushing your money down the toilet.