16 Jun 2023
We booked this tour back a month out. We were very much looking forward to it. Unfortunately, we got a text three weeks after we booked it from the tour guide, not TripAdvisor's customer service informing us, that this is not available for the time we booked. She only has 3pm instead of 930am. She asked would we be willing to reschedule? Needless to say, we were shocked and disappointed. When we booked it, it was available what happened in between? Now less than a week from the date we have no tour. We called TripAdvisor and they were not aware she was trying to reschedule, so they told us they would investigate. We never got an answer to why she waited so long to notify us. The only choice we had was to cancel the tour because this was the only day, we had available. Had she notified us right away, we would have had a better chance to book another tour. Guess we will never know whether it was a good tour or not. We cannot rate the tour, but we can rate how unprofessional and inconsiderate this tour guide was. Hope that anyone else that books this tour gets to enjoy it.