15 Apr 2023
This was the worst experience ever. Do no book with this tour operator. I booked a $700 private sunset sailing experience for my mothers 50th birthday as a surprise. We got a confirmation for the booking. We were told we needed to bring our own food and beverages, which was surprising given the cost of this experience. We picked up our picnic supplies and then caught an Uber to the dock. When we got there there was no boat! We sat there for an hour, with our plans for a special birthday evening ruined. Then we paid for an Uber back to the hotel. I emailed and called numerous times before the reservation and also while waiting at the dock. We never got any response from anyone. Luckily Trip Advisor got involved and they did refund my money within 24 hours, but still no feedback or replies of any kind from the tour operator, and also no reimbursement for the food and beverages we purchased, nor the two Uber rides. I’m still trying to get these reimbursed as I think that’s only fair. You can’t put a price on ruining my moms special day. You only turn 50 once. This operator should be banned from Trip Advisor, but sadly they will probably close this account and just open a new one. Be wary of booking with any operator that doesn’t already have a lot of five star reviews.