08 Feb 2024
We were so excited for our trip to see the Mayan ruins of Xunantunich. I booked this trip a month ago for myself and my husband. I had already purchased our water taxi tickets totaling $130.54 for 2 round trip tickets from San Pedro to Belize City. Less than 24 hours before our tour was supposed to begin I received this message from the tour operator. (Pictured below) I understand people get sick, however given that this was booked a month in advance, paid in full, and other excursions were planned around this, something more needs to be done to rectify the situation. I also have some concerns given that 2 days before this tour was supposed to begin I received another message from the tour operator offering to give me a “cash price” which I respectfully declined given that it was already paid for on my credit card and to be perfectly honest seemed sketchy and not proper procedure when booked through TripAdvisor. (Also pictured below) Seems like a little more than a coincidence that after all of this correspondence my tour is cancelled at the last minute. I did receive a full refund as I should have, however the water taxi tickets are non refundable and I am writing this review to request a refund of an additional $130.54 for the 2 round trip water taxi tickets I paid for in advance of this canceled trip. We had other excursions planned and paid for during our stay in Belize so rebooking was not an option. Since the booking has been canceled by the operator I have no way of responding to the message about joining another tour. Given that I paid for a private tour that is what I expected. It’s unfortunate to have such a negative experience when the majority of the reviews seem positive, I am hoping this is a fluke for the operator and the situation can be rectified before seeking other means to fix this unfortunate situation I was put in. Looking forward to a resolution.