21 Feb 2023
Thank you for the opportunity to provide feedback on our recent trip with “Travel with us”. We appreciate the timely and polite communication from the tour operator, as well as the punctuality of the driver throughout the trip. Our visits to Taj Mahal, Agra, and Amber Fort and City Palace, Jaipur were enjoyable.
However, we would like to bring to your attention a few areas of concern. Firstly, our guide Wasim Khan in Agra wasted our one hour and thirty minutes by taking us to a shop called Agra Marble Emporium under the guise of showing us how marble is cut and stone is embedded. This was a clear setup, in which the tour operator’s guide and the store owner are in cahoots to fleece the tourist. The shop salesman Anil lied to us that it was a government store, and we ended up paying Rs. 15,000 for a set of coasters which were worth Rs. 7000 to 8000. This is a disservice by the guide provided by the tour company who should be guiding the tourists to buy genuine goods at genuine prices, instead of trying to make a quick profit by fooling the customer who trusted the tour operator.
Secondly, while we were returning to Delhi from Jaipur, the driver kept calling the tour operator to put fuel in the car and then slammed the phone when the person on the other end of the line did not seem to agree with him. We were concerned if we would be stuck on the way.
Lastly, the driver talked on the phone while driving, which is a safety issue. In our opinion, he should have planned all activities before starting driving or pulled over to take the call.
We hope that you will take these concerns seriously and take necessary steps to ensure that your customers are not subjected to such experiences in the future. Thank you.