Round Trip Airport Transfers - Delhi Airport to Hotel and back to Delhi Airport

Raj was amazing and ended up driving me multiple times for transfers, including waiting with me on the train platform and walking me to my seat. Exceptional service and very helpful as I was traveling alone and had some concerns about navigating on my own. I highly recommend this transfer service.

The description of the pick up is incorrect, because on the Viator site it says your driver will pick you up just after customs. Nope, that wont happen. My driver wasnt allowed in the airport terminal building so I had to go through arrivals and the bank of drivers with name boards for pick ups to other hotels and exit the building to find another rank of drivers and name boards and I eventually found mine. It would be nice if the pick up description was accurate. The drive to the hotel was pleasant enough. For the return journey I had to chase up the details and timings because that was provided automatically. When I did eventually get the details, it included the phone number of the driver. Unfortunately when it got to the pick up time, the driver never turned up and when I called the driver to check if he was close to the hotel he denied ever having been told to pick me up, which left me with no option than to take a cab. In further messages between myself and the driver, he admitted he had been told but had forgotten and would send his brother to collect me. I was also in contact with the company who provided the driver, who told me they would sack the driver and would send another driver to collect me. In contrast I was also getting messages from the driver begging me not to tell the company otherwise he would lose his job. For both the company and the driver I advised them I was already in a cab on the way to the airport and not to bother sending a replacement driver, I also said to not message me again because the situation was becoming incredibly stressful. When I eventually got to the airport I found I had a further two messages saying my driver was at the hotel and asking where I was. I effectively had to pay for the return journey twice because Id prebooked through Viator, but had to end up getting a cab. I would absolutely not recommend this service to anyone else in the future because it cant be relied on to do what youve paid for.