21 Sep 2024
The driver never showed up and when I reached him by phone he said he had the date on the calendar for the next day, but I had paperwork from Trip Advisor/Viator for that day. So the error was between the two of them. I did put in for a refund and do not anticipate a problem. However, we wasted some of our time and were looking forward to a day off from driving which we did not get! The concierge at our hotel said next time to get a private driver from the hotel. It's cheaper because there is not the Viator overhead and they know the local people better and can get someone quick. I will do that next time!