09 Mar 2022
We bought this experience because a year ago, January of 2021 during Covid, we had a wonderful time and really wanted to go back. This experience was nothing like that. We boarded the catamaran and waiting to leave, the tour director held the mic so close to his mouth we couldn’t understand a word he said. So when we asked questions he asked, “ don’t you speak Spanish, I explained this?” We told him when we couldn’t understand and he proceeded to shake his head and explain again. We got to the snorkel site, we were ordered into the water and told to hold a black line attached to the yellow bouy. We snorkeled for about 15 minutes and then ordered back on the boat. Once on the boat, they pour drinks into dirty reusable cups with no ice. It was disgusting. Once we got to Isla Mujeres, we got off and were allowed 2 hours to see the Islqnd that then met the guide at the terminal to board the catamaran and went a short distance to the dolphin discovery center. We were told we have until 5 in the center and lunch was included and provided. It was not edible. The buffet consisted of cold spaghetti noodles with what tasted like plan tomato poured on it, chicken thighs drenched in a cold sweet sauce, shredded pork that looked like it had sat all day and fruit that was warm and wilted. The lounge chairs were all ripped and bleached so you couldn’t sit in them or they broke and ripped further. We went to the boat at 5 as instructed and we left. The ride back was quiet and uneventful. They passed a tip jar and explained wasn’t included and we needed to pay something for the people on the boat. We refused and got off. This experience has gone down hill and in a hurry. They are doing the bare minimum for high price and using Covid as an excuse. I would not recommend this excursion to anyone.