10 Apr 2023
We booked a jet skis for the mangrove tunnel tour and snorkeling package. Our guide was Luciana. As soon as we started out I noticed that my jet ski wasn't working correctly and experienced problems - slow, loud (turns out it was clogged with seaweed). The guide didn't check that we were behind her kept going leaving myself and my two kids (on the second jet skit) sitting in the ocean as she drove out of sight under a bridge. It was a good 10 minutes before she realized and I was getting out my phone to call the rental company to have them come get us. She came back and was mute.... we switched jet skis, went under the bridge and then she pulled over and fixed the broken jet ski and told us we had to wait because the jet ski that the kids were on was taking on water. So..... we are in the ocean with two out of 3 jet skis not working right. The second guide arrived with a new jet ski and took over. Janelle was shocked at what was going on and tried her best to make the trip enjoyable. It turns out that the first guide had skipped the mangrove tunnel and other sights.... It was a disaster and we just wanted to go back.
Moral of the story.... it all depends on whether you get a working jet ski and a tour guide that knows what is going on!!!!!