20 Nov 2023
Unfortunately, this was my most disappointing tripadvisor experience ever. Even though the tour included transfers, the venue would not communicate with me regarding pick up/drop off. Since our hotel wasn't listed when I registered/paid, I emailed them to confirm (and followed up_, and they simply would not respond. When I contacted customer service, they also were not able to get a response. My hotel was gracious enough to reach out to them directly by phone - again, no response. Someone did arrive more than 30 minutes past the advertised pick up time. At the event another couple told us their pick up never happened so they paid for an Uber to avoid missing the show entirely.
We've attended several dinner+ show events in different Central/South American countries and those always provided dinner style seating where you were served dinner during the performance. For this show, the 7:30 show takes place completely separate from dinner. The show itself was culturally interesting, but we chose to leave at the intermission (paid for an Uber). After the first hour, we were pretty hungry and preferred to leave/eat rather than sit through another hour before the prospect of eating. Not sure where the dinner was served as the area where the performance takes place didn't appear to support meal service. Really disappointed overall.