Jack The Ripper Tour : Solve The Crime

First, let me say the guide was very good, so my poor review is not against him. My warning to others is the tour company Top Sights Tours advertised this tour as “max 15 people.” It’s even priced a little higher than other identical tours, I presumed because of the small group size. When we arrived at the meeting spot, there were two guides and more than a hundred guests! We asked one guide where the 15-person group was and she told us there is no such tour. When I showed her the wording on the booking, she said “oh, they need to update that. That was just during Covid.” The second guide we spoke to said he was so sorry but some guides didn’t show up, so they have to make larger groups. Our group ended up having more than 60 people! It was massive. We couldn’t hear most of the tour bc we couldn’t get close enough to hear. We almost got hit by a car in the chaos of trying to heard such a large group across the street. It was a disaster. I called Trip Advisor immediately and asked for a refund. They told is it would take 72 hours. When I got home, no refund. I called them back and was told Top Sights Tours denied my refund, despite their false advertising. Trip advisor told me to call them, but their number only has a recording saying we must email them. I have, and I have not heard back. My $158 (four of us) is likely gone. Buyer beware, as Trip Advisor has NO AUTHORITY to remedy problems. They are just a third-party. My best advice is skip Trip Advisor, book directly via the tour companies and AVOID booking with Top Sights Tours. (Note: I still recommend doing a Ripper tour. We’ve done it before and had a great time.)

I thought the streets would be more olden style. Some were cobblestone and the history is very interesting.

It was a great tour. We had done this tour before about 5 years ago. We received more information this time. Thank you