17 Apr 2025
Please specify subway station regarding meeting point. Our hotel directed our taxi to the train station when we gave them your meeting point address. Once we FINALLY connected - after much frustration, we had a good tour.
We had also messaged you about getting tickets and what time for the Skytree tower. You never responded, so we purchased them for the end of the tour when they were supposed to have been part of our itinerary and purchased by our guide that morning. We did not find that out until we met with our guide.
We have been on many Viator Tours, but this was the worst with regards to miscommunications.