18 Oct 2019
Our arrival into Kansai was on Sunday, October 6, 2019. First of all, I went to look for the driver. I found him searching the arrival board on the North gate side. Passenger out of customs were exiting at the South gate. 2nd, He held the sign with my name sort of bent over, facing himself. I had to maneuver to see my name. 3rd, When I told him, that was me, he did not acknowledge me and kept reading the board. 4th, The flight was scheduled to arrive at 18:30. After some time, he had me read his phone for the English translation of what he wanted to say. Then said, "time up." At approximately 18:50, passenger were still exiting customs. My family exited a short time after that. 5th, After dropping us off at our hotel in Osaka, he got in the car and drove off. Never uttering a word.
I am appalled at his lack of manners. This was my 20th visit to Japan and I have never experienced such rude behavior. This man should not be in such a position. If I were able to rate this a zero, I would. This man gives customers like me a very bad impression of your company.