13 Apr 2024
TYH was highly recommended by a friend who was a repeat customer. I was happy to receive the same high quality of service. We were climbing Mt Kinabalu. John from TYH managed to secure a private dorm for our group at Laban Rata - came with a private toilet so that was most helpful. There was some miscommunication on the number of guides we were supposed to get but John quickly sorted it out and made sure we had two guides for our group, which turned out to be very useful since different members of the group ended up hiking at different speeds to the summit. John was very responsive, answering my questions even late at night though I was not expecting it. All the transfers from the time we left the airport till we returned were punctual and everything went smoothly. John also gave great recommendations on post-hike massages (sorely needed) and restaurants.