26 Aug 2023
We booked paddle boarding as an activity to do when we were staying in Kotor. Jeffrey contacted me a couple of days before to advise me to change the time of the session from 11am to 8am as the sea would be calmer then. As novice paddle boarders we appreciated this advice and as the days were so hot (mid 30s), we also thought an earlier session would be better.
On the day of our session we walked to the designated pick up place and let Jeffrey know we were there. He called me and asked us to walk a further 10mins (in the heat) up the hill to meet him. When we got to his car he told us that our session wouldn’t happen today as the sea was too rough. Although this was disappointing we completely understood the reasoning.
I found it very frustrating though that he didn’t text me this information earlier or tell me when he spoke to me on the phone before making us walk the extra distance in the heat. He offered to drive us to the beach club where the paddle boarding was located but told us he wouldn’t be able to drive us back to Kotor.
Jeffrey told us that we could reschedule our session for a different day when the water was calmer and that he would keep us updated. I received no communication from Jeffrey in the following days which was frustrating as it made it difficult to plan what we were going to do. I would have expected some sort of update each day to tell us that we either could or couldn’t paddle board that day.
We unfortunately weren’t able to rearrange this before our holiday ended. I’m sure the session would have been good but I felt very let down by the communication and customer service we received.
We received a refund quickly from TripAdvisor.