15 Feb 2025
Our experience was terrible. We arranged to meet Lucas (the tour representative)at the entrance of Auschwitz museum. We waited over an hour with our child it was -4 degrees. I phoned and text him he ignored every message never replied. We could not get in as he had the tickets which we had paid for in advance. We had set off at 6am in a taxi from Krakow, my family of 4 ready for our day ahead. We were all very upset as this experience was our main part of the trip.
Do not recommend