08 Apr 2023
The Tour Operator doesn’t respond to calls/ messages. I had tried calling and sending messages to the Operator contact listed , over many days. They picked up the call on the first time and after learning that we have booked via TripAdvisor ( which was a cheaper deal for us ) they just ignored. Even TripAdvisor support could not reach them. Cancelled on the morning of the booking with the excuse of driver being absent and asked us to look for tours which are available in the city centre ( way more pricier ). This is the second time this is happening for us. They might be operating under a different company so please do your due diligence before booking . Please stay away from this/ affiliates as TripAdvisor / Viator support can’t help when they try reaching out to them. The support centre just tells you to call them 1 hour before the booking.
P.S: while booking through the TripAdvisor app, they say personal pickup and app allows to set your pick up location; but it does not register in the system.