24 Feb 2025
My advice would be: don't book it! (I don't even know if it does exist as a tour!?) I booked it several days in advance and got confirmation of my booking via Viator - but when I got the final details the day before the tour was supposed to happen, no time was given as to when to be at the meeting point. So I sent several messages to the operator via Viator asking when I should be at the meeting point - I got no reply to any of them. I also tried to message the operator directly via the phone number on my ticket - and got the reply "you've got the wrong person"! I also then contacted Viator several times who said they would tell the operator the time I would prefer to meet. I went to the meeting point at this time and waited half an hour and then gave up. Viator have now contacted the operator and requested a refund (which I will now have to wait for). I would have fully understood if the operator had let me know the tour was cancelled, but to not let me know (so that I wasted a lot of precious time trying in vain to contact them, and then waiting in vain at the meeting point) is totally unacceptable!!