23 Jan 2025
Absolutely terrible experience with both the airport transfer service and Viator. The transfer was not there upon my arrival to the airport, I attempted to message them for over 30 minutes and did not receive a response until 90 minutes later. I ended up paying a taxi $100 to take us to our resort, and then Viator refused to refund my money because, even though they were 90 minutes late, technically my transfer did show up. Absolutely terrible service.