06 Sep 2023
We used Viva Transfers from Lanzarote Airport to Playa Bastian. Followed instructions received on my confirmation e-mail. I sent to them an email to explain the poor service as there was no driver there to pick us up & after approximately 45 minutes another company came over to expalin they had been asked transfer us to our accomodation. Here is the reply I received couldn't believe the attitude
Gloria García (Viva Transfers)
5 Sept 2023, 19:45 CEST
Good evening,
Sorry to hear that.
But yes we have a very busy day. The island is getting busier and busier every year. Companies struggle to find enough drivers, same for us.
We do our best but also add the poor service the airlines are giving the entire summer and giving us a nightmare and everybody blame us for that reason.
Is not our fault flight delays, drivers don´t have option just wait for the customers, take them to their accommodation and back to the airport for the next.
Everybody expect a private driver waiting for them no matter what time land. Is not a private driver, is a private transfer and people should adapt a bit more to the circumstances.
I´m understand you are tired and want to arrive asap to your hotel. If you want to blame someone, do it to the airlines.
Have a nice day
Gloria García
Vivatransfers.com