05 Nov 2023
I would like to have given these guys a higher rating because it does look like a decent business but I paid a lot of money and don't consider I got value for it. They said they never had any other complaints about the same issue I describe below but if you read reviews on Google you will see that they do. Ultimately they did offer to give us some more time but we declined as had other things to move on to.
We took out jet skis on 2/11/23 and paid over 200 euro for 40 mins. They don't tell you in advance that they have a GPS speed control system on the skis that is flawed and doesn't work properly. You spend half the time on the course drifting about with the engine idling. This is supposed to prevent the jet skis running at high speed within 50 mtrs of each other but reality is the GPS doesn't refresh its positioning anywhere near quickly enough and you can be 100 metres or more away from other people and still your throttle doesn't work and you are left drifting about in the ocean bobbing about like a cork. You are taken to a rectangular course marked out by 4 yellow buoys. Each leg of the course is well over 100mtrs long. For the first part of our session there was only two of us out on the course often on different legs of the course but for large amounts of time the throttle response on the jets was zero!!!They will say they don't care about your complaint because its a safety issue. I get that and am all for professional management of safety but please be consistent then!! If you aim to be hot on safety please give a proper briefing at the start instead of rushing everyone out to the course. I wasn't even briefed on the controls and had to ask them to be clear!!!! They should make sure people know what to do in all circumstances such as falling off or a breakdown. For a large amount on time I was on their Jet Ski I thought it had broken down or had a fuel problem as it just didn't respond. Make sure people understand about the GPS system and how it works. The 50 mtr thing is clearly flawed as well. I had another user passing by me within 50 Mtrs at full speed several times.
Your are a long way of shore and you will only see the operators when they come back at the end of the session when they will shout at you for not coming in quickly enough despite the throttle on your jet now working!!.
We were left feeling taken advantage of. At the end I complained and did not feel they where taking me seriously at all. Would I use again? Probably not and if their response to my review is similar to how they have responded to other reviews I have read it will probably miss the point completely. In stead of finding fault with my review they should spend the time making the GPS system work properly. Its a good idea in principle but flawed in practice.