03 Jun 2024
For $800, we got quite a few good group pictures and many not so good pictures of us squinting into the sun. I didn't feel like the photographer was paying attention to his surroundings and the changing lighting conditions.
I requested a 50% refund to cover the cost of hiring another photographer. Trey agreed to the partial refund, in 3 different emails. Then he said he'd only pay the money to the new photographer. I offered to show him the contract for $400 we had already paid from a few days prior.
Trey changed gears from stalling on the partial refund he had agreed to, to instead attacking us and making it our fault he took so many poor pictures.
He told me he had no control over the lighting as he posed us staring into the setting sun, so I guess he's okay with posing and taking poor pictures.
At the last communication, he invited us to take him to small claims court to recoup the costs he had previously agreed to refund
I had to ask him several times to stop emailing me with more and more insults.
In the future, I'd hand my cell phone to random people on the street for pictures before I'd hire Trey again.
It's much more about his attitude, the personal attacks, and his lying than the disappointing pictures.