03 Oct 2022
A hot air balloon is a beautiful experience to have if you get the opportunity sadly that might be a bit of a challenge if you’re going with Windpassenger.pt. Clearly my €750 was not enough for Windpassenger to communicate with me when I desperately needed to talk to them to clarify important information. I had tried to call them on all numbers available to me along with numerous emails, but sadly to no avail. Without confirmation from Windpassenger it would have cost me an extra €160 in taxi fares due to to pick-up point being an hour outside of Lisbon. I guess good customer service is not so paramount for this company and this is why I award only one star.