19 Mar 2023
After showing the tour was “available”, I booked it only to be told the winery in Mafra was Not available. Rui apparently committed to another vineyard which turned out to be lovely. The tour of the palace/monastery was a separate charge and unguided. The actual cathedral was closed. The overall is minimally set up to host tourist. Rui appeared to not know anything about wine, minimal about the region & gave us no historical background for the palace/monastery. For all intents & purposes, he was a VERY expensive Uber. I’ve been on many Viator excursions and in many countries and never had a major let down experience. I’ve had mostly 5 stars and at worst 1 off of what you read….this was so not on par for the price and should not be recommended by Viator. It was clear this was his 1st time as he had to ask where our self guided entry(only option) into the Palace at Mafra would exit. Wasted our day.