03 Mar 2025
We signed up for Trusted Housesitters but because of a death in the family and health reasons we never completed or went live with our profile. We were charged for a full year even though we asked for a refund, and to our surprise were charged for another year! Customer service was almost non-existent: no manager to speak to, no telephone number. All requests are sent from chat to a support email address. Be aware when you sign up for this membership organization.