18 Jun 2024
We were stuck on the return trip due to the traffic diversion of M4. This was supposed to be known to Londoners but not tourists. This was however not the worst. At somewhere near Reading, the driver suddenly parked the coach at the roadside of a highway, telling all passengers that his legal driving hours had finished. This happened at 10:00pm though we were originally scheduled to come back to London by 8:30pm. We were asked to wait for another driver to come but till 10:45pm, the driver could not tell passengers when the next driver would come. By then, passengers were kept for more than 6 hours without even an option for toilet. Finally, a passenger managed to get a uber and took a total of four passengers back to London after mid-night only to find that his legitimate claim for the uber fares being denied by Anderson Travel.