Departure Point
Traveler pickup is offered
Flight Monitoring:
We actively monitor your flight in real time. Whether your flight arrives early or is delayed, your driver will adjust accordingly to ensure you are collected on time.
Driver Details & Communication:
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on after landing to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Heathrow Airport:
The pick-up location at Heathrow Airport depends on the terminal where your flight lands. Our drivers provide a meet-and-greet service inside the arrivals hall at the designated meeting point for your terminal, holding a board with your name for easy recognition. Each terminal has a designated meeting point to avoid confusion:
Terminal 2: WHSmith (Arrivals Hall)
Terminal 3: Caffè Nero (Arrivals Hall)
Terminal 4: Costa Coffee (Arrivals Hall)
Terminal 5: Costa Coffee (Arrivals Hall)
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy:
We understand that passport control and baggage claim may take time, so our policy allows for generous waiting:
Free Waiting Time: 75 minutes from the actual landing time. This includes 60 minutes at the meeting point plus an additional 15 minutes grace.
Extended Waiting: If passengers doesn’t show within 75 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, depending on the vehicle category: Saloon: £12.50 per 15-minute slot, MPV / Executive: £15.00 per 15-minute slot, Large MPV / Business MPV / Luxury: £17.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays at passport control or baggage reclaim, please notify your driver immediately to avoid confusion.
No-Show: If after 90 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Meet & Greet & Luggage Assistance:
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
Traveler pickup
- Heathrow Airport, Hounslow, United Kingdom
- London, UK
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Fulham, Londen, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Chiswick, Londen, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Notting Hill, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Covent Garden, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Belsize Park, London NW3, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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London HA9 0WS, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Hammersmith, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Shepherd's Bush, Londen W12, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Paddington, London W2, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Bayswater, Londen, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Knightsbridge, Londen, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Waterloo, London SE1, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Lambeth, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Vauxhall, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Westminster, London SW1, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Hampstead Heath, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Swiss Cottage, London NW3 3NR, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Marylebone, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Chelsea, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Kensington, Londen, Verenigd Koninkrijk
For Heathrow airport pick-up, please send us your full drop-off address/location
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Soho, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Mayfair, London, UK
For Heathrow airport pick-up, please send us your full drop-off address/location
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Heathrow Airport (LHR), Longford TW6, UK
This option includes drop off at any terminal or hotel within the radius of Heathrow airport.