Warner Bros. Studio Tour London - The Making of Harry Potter with Transportation

Absolute rip off. Paid for private transportation tour thinking it would make things easier. How wrong we were! Nothing but stress! Paid over 350 pound. Email to confirm the week before and was told private car would collect from hotel at set time and bring us to the studios where we would be met by golden tours rep with our studio thickets etc.. the morning of the tour we stood outside waiting with no sign of our transport! Eventually had to call the company who didn’t apologise once just gruffly said a car will be there in ten mins- 20 mins later the dirtiest car arrives for us. As we had a child with us who was so excited about the tour we just went with it- the car was so dirty there was a snail on the inside ☹️ When we arrived at the studios we spent 15 minutes looking for a golden tours rep to get our tickets. Eventually when we couldn’t find one I approached the official studio ticket office and explained. The lovely lady there said “ oh your rep hasn’t collected your tickets so il give them to u! So we took them once again waited to see if a rep showed and eventually went into the tour. The tour itself was very good but we spent the whole time anxious as to how we were getting collected- would there be a rep etc. anyway when we finished we went outside looking for a rep- again no sign- so I once again had to call goldenrours who again were brisk and rude with no apology only your car will be there in an hour ???? we had to wait outside ???? the car eventually came and whilst the driver was present it wasn’t exactly a decent “private transfer” at this stage we just wanted to go home. I emailed all this to golden tours who came back with a message saying we were getting 20pound back off the transfers clas they were not good- I was like yeah great but what about your lack of representation/ guidance and overall customer service? I have emailed 3 times now and heard nothing back?! For a trip that cost over 350pound a 20pound refund is not enough and an apology would also be nice?! While I would 100% recommend the studio tour- it’s absolutely amazing- do not go with golden tours. They are a scam and it’s much cheaper to hire an Uber and book tour tickets seperate- at least you have control then of timings etc. i would urge anyone not to use this company as they are unprofessional rude and just want the money never mind the customers.

This is a review for the activity code: WBS (private transfer from hotel to and from the studio). We traveled in early October and had a near identical horrific experience as a previous reviewer. The morning started off well enough with the driver arriving on time and getting us to the studio without any major fuss. When asked if he would be the afternoon driver to pick us up, he told us no and that the Golden Tours team would call us later to let us know who would be picking us up. Midway through the tour, we realized that we were on track to finish early and I contacted the company to see whether or not it was possible to get an earlier pickup. They said no, and that was fine, so we waited inside until our designated pick up time. This is where the fun begins. Fifteen minutes after our scheduled pick-up time, no call from the company, no indication that a driver was coming, so I contacted them to be put on hold. At the same time, an UBER driver called my mobile, informing me that he had accidentally accepted my ride request (???wtf) in error and that he needed me to cancel the request so that I could find another ride. That sounded all sorts of ridiculous to me so I waited for the company to get back to me. Golden Tours assured me that they were sending a driver. Now thirty minutes past our designated pick-up time and surprise of surprises, still no pick up driver. Called Golden Tours again and they insisted that a driver was on their way. Said he was within five minutes and that I should see them shortly. Five minutes later, a driver calls me and says that they can't access the pick-up zone because the parking attendants don't allow for taxis/rides to come inside and that I have to meet them outside - ludicrous because a boatload of other taxis/rides are picking up and dropping off patrons exactly where we are. Called Golden Tours again, and they insisted the driver was on his way and that he'd be there shortly. I asked for a license plate, car model and mobile number so that I would be able to contact them if any further issues arose. Ten minutes later, the car appears - license plate, model of car all match the information I was given. When I reach the door and give them my name, they tell me that they're actually there for someone else. Call back to Golden Tours, clearly frustrated at this point (nearly an hour past pick-up time) only to be told that my driver "is on the way and almost there!" Gave me another (presumably) random license plate and car model and insist that customer service stay on the line with me until I am physically in the car. At long last, a driver appears to pick us up and our ordeal comes to an end. I cannot recommend AGAINST using this complete mess of a disorganized/chaotic/irresponsible company to anyone because of this. The drivers, when they did arrive, were perfectly lovely people, but the pathway to get to one is monstrously ridiculous. Word of advice: buy your tickets early for the Warner Brothers Studio Tour - take your own UBER/Lyft/taxi and avoid this company like the absolute plague. Ridiculous experience.

Très bien, départ à l’heure, bus moderne, seul bémol pas grand chose de disponible sur l’écran d’animation!! C’était bien