01 Nov 2022
Absolute rip off. Paid for private transportation tour thinking it would make things easier. How wrong we were! Nothing but stress! Paid over 350 pound. Email to confirm the week before and was told private car would collect from hotel at set time and bring us to the studios where we would be met by golden tours rep with our studio thickets etc.. the morning of the tour we stood outside waiting with no sign of our transport! Eventually had to call the company who didn’t apologise once just gruffly said a car will be there in ten mins- 20 mins later the dirtiest car arrives for us. As we had a child with us who was so excited about the tour we just went with it- the car was so dirty there was a snail on the inside ☹️ When we arrived at the studios we spent 15 minutes looking for a golden tours rep to get our tickets. Eventually when we couldn’t find one I approached the official studio ticket office and explained. The lovely lady there said “ oh your rep hasn’t collected your tickets so il give them to u! So we took them once again waited to see if a rep showed and eventually went into the tour. The tour itself was very good but we spent the whole time anxious as to how we were getting collected- would there be a rep etc. anyway when we finished we went outside looking for a rep- again no sign- so I once again had to call goldenrours who again were brisk and rude with no apology only your car will be there in an hour ???? we had to wait outside ???? the car eventually came and whilst the driver was present it wasn’t exactly a decent “private transfer” at this stage we just wanted to go home. I emailed all this to golden tours who came back with a message saying we were getting 20pound back off the transfers clas they were not good- I was like yeah great but what about your lack of representation/ guidance and overall customer service? I have emailed 3 times now and heard nothing back?! For a trip that cost over 350pound a 20pound refund is not enough and an apology would also be nice?! While I would 100% recommend the studio tour- it’s absolutely amazing- do not go with golden tours. They are a scam and it’s much cheaper to hire an Uber and book tour tickets seperate- at least you have control then of timings etc. i would urge anyone not to use this company as they are unprofessional rude and just want the money never mind the customers.