17 Apr 2025
We were promised a 45-minute city tour which was cut short to under 20 minutes, and a 10-minute photo stop at Mirador del Valle — arguably the highlight — was skipped altogether. When questioned, the guide Adrian casually cited lack of parking as the reason. For a company that runs these tours daily, this lack of planning is unacceptable. This could have easily been accounted for by adjusting the schedule or starting with the stop. Instead, we were taken to a sword-making factory and the city center, which added little value. There was no sense of responsibility or ownership — just a checklist being ticked. Truly disappointing for a first experience.