30 May 2024
My wife and I prepared for our first visit to Hawaii on a 10 day cruise around the islands. The NCL chat room on facebook unanimously recommended VIATOR. I took their advice, Mistake! We booked an excursion, Majestic Waterfalls. The itinerary for the excursion was significantly changed thecday before. We were not informed. On the day of the excursion, Mulahani tours (Who are these people?! ) informed us 15 minutes before we were to leave that our excursion had changed and we would be visiting 1 waterfall and a black sand beach would be substituted. We were asked, “do you still want to go”. We were not offered any financial compensation. I paid 402.00 for an excursion that did not provide what i paid for. Upon our return, i contacted Mulihani tours and they assured me our concerns would be discussed with organizers and the company (Viatour) i had paid 402.00. I was told we would be contacted. Thus far, there has been no resolution. I am hoping Viator will step up with the glowing recimmendation we received. My wife and I are deeply disappointed in a company we were advised to trust with our planning and investment. Please respond. Matthew Lash Majestic waterfalls excursion, Hilo, May 28, 2024 .