BE AWARE: DO NOT Choose this tour company. After they charged my card 11x$70pp and I wasn’t able to get a refund. Then Michal Pohancenik sent me an email pointing out what was not included. In the USA pick up means with motor vehicle transportation. However, The guide met us at the hotel on foot. After we paid We found out they would only be providing a guide to walk us to the sites. I sent an email two weeks before we arrived in Vienna confirming the hotel pick up, and Michal Pohancenik never said there is No hotel transportation pickup. (Until after he got paid the money) in the USA we called this a grimy company with unscrupulous practices. Because why would any one want to pay (11x$70 pp) to be walked around town. When you could do that yourself. The $70 included nothing. We had to pay 8 euros for the train although the description stated transportation was complementary. The tour is called Vienna City tour with Schonbrunn Palace and the place was not included. (Go figure ????).
The only thing that went right was Jan our guide was pleasant and funny.
The tour of the palace was an education into the Hapsburg's and how this monarchy had far reaching affects upon the world at that time. I was keenly interested due to my ancestry from this area of the world. The tours had portable tour-guide phones that you operated. I liked that as we moved at our own pace. There were times that group tours would overtake the rooms we were in, but we patiently waited for them to move on, or we moved on before them. The grounds outside were a pleasure to walk around in and we could understand how those areas were perfect for more private conversations and negotiations at that time. The phone app we had gave us great directions as to which train to take and how far, stop-wise. Don't miss going to the streusel demonstration held in the lower level of the on-site restaurant. The restaurant food was very good and the service top-notch.
This was the worst tour we have ever taken. A complete waste of money. Our tour guide Jeanette showed up 20 minutes late. Not such a big deal, especially since someone called to let us know she was running behind. When she arrived, though, she seemed upset and agitated, so we reassured her that everything was ok. I showed her our tour voucher, and our Vienna Day Passes, and asked if the electronic versions on my phone would suffice, or if we had to print out paper vouchers. She assured us that we didn't need to do anything. So we started our tour. We had booked a private tour in large part so that we could tailor our day to our preferences. We asked about visiting the Jewish Quarter. Oh, there's nothing really to see - they live all over the city now was her reply. OK. Whatever. Sticking to the standard schedule, we proceeded to tour the highlights. But everything was rushed, and we figured she just wanted to make up for lost time, and this just wouldn't be the best tour we'd ever taken. But as the tour progressed, things went downhill quickly. We we were outside the opera house when she made a derogatory remark about a white mother with black children. Mama Mia, I believe was what she said my wife and I are an interracial couple. Finishing the walking part of the tour, we went to the garage where she had parked her car. Except that she couldn't find it - apparently she was so frazzled from running late, that she didn't remember where her car was. So we spent 20 minutes looking for it. The importance of this lost time becomes clearer a bit later. A bit further along, driving by the Vienna LGBT office, she made a disparaging remark about those people. We were dumbfounded but regretfully kept our mouths shut. Continuing on, we went to visit Schonbrunn, where our admission to the museum should have been included with our Vienna Day pass. But because Jeanette didn't know that the pass had to be physically picked up and validated neither did we, and yes, we should have read the instructions more carefully, but really, a professional guide with ANY experience should have known, we would have to pay to enter the museum. Pretty well disgusted with Jeanette at this point, we asked her to make the 10 minute drive to the city center to collect our pass while we had a coffee and strolled the grounds, so we could at least salvage this part of the tour. To say that she pushed back on that idea would be an understatement. I finally got fed up and stopped asking her to do it and told her to. She did. But when she came back about an hour later, she informed us that we should continue on by ourselves, and take the subway back to our hotel. Mind you, this is less than 5 1/2 hours into a 7 hour private tour that started 20 minutes late, and on which we spent 20 minutes looking for her car that she couldn't find. When pressed on this, Jeanette said that, because it was Friday, the trip back to our hotel would take an hour, so she didn't have time for anything more. I reminded her firmly that we had paid for a 7 hour tour, that she had showed up late, and that we were not interested in taking the subway back to our hotel when we had paid for round trip car service. Reluctantly, she rushed us through Schonbrun in about 20 minutes, and we drove back to our hotel which took 20 minutes, not an hour.