12 Jul 2025
The tour operator is a DID NOT SHOW UP!!!!! When I reported the matter to Viator, there is no prompt action. They said that they will still “REVIEW” my complaint and request for refund, when it is clear that the tour operator is a NO SHOW!!!!! I called the day before the tour operator to confirm, no answer. I also reported the matter to Viator a day before and on the day itself. What a hassle! You cannot bring back the time and effort wasted. Viator should not allow this kind of scam in their website.