23 Apr 2024
We were unable to make it do to an error in booking on my part. I read the city wrong and we were staying 9 hours away. smh ????
The booking policy is VERY CLEAR no refund if you cancel last minute, but I discussed it with the company and they decided to give a full refund ! So so so sweet! They even connected me with another local tour company to give us a similar experience near by.
If I’m in the area in the future I’ll definitely be booking with them, and recommending them to others! Bummed we missed the excursion, but was so pleased with the customer service !