27 Jun 2025
This tour company is very poorly organized and operated. The station that you meet at is really just a restaurant. There was no one to meet us until after we contacted th e company. Our date was a meet with the the new pope. Security was in place. No coach tour was available. Another employee rushed us over to our guide who simply introduced himself, stood inline with the guests, handed us our tickets to the venue, then disappeared. We contacted the company and were told this was normal. This is not the way other tour companies operate. Everyone stays together and are guided through the venue. We are extremely disappointed in their service. Thankfully, the papal Wed. Mass was extremely full and wonderful.