26 Jan 2023
We booked a ride transfer from our hotel to Miami airport. I prepaid up front $120. The evening before the transfer, I received a text message from the driver telling me that there were additional fees of $23.75 that had to be paid in cash. $13.75 was for airport entrance and tolls and another $10 for a holiday fee.
Given that I had prepaid for the transfer, no notification was given to me that there would be additional fees, our hotel was less than 5 miles from the airport, there were no tolls, no additional fees paid and it was not a holiday, I will not use this particular vendor again (Miami VIP Car Services).
The previous week we had booked a transfer through Viator, I prepaid as well and there were no additional fees (My Travel and Tours Co).
Please watch who the third party is when booking and beware of the additional fees.