18 Jun 2023
The tour itself was very good, the Duomo is amazing as well as the rooftops and terraces. The guide was great as well, very helpful and knowledgeable.
The bad? The logistics. I booked this and the instructions were to meet a representative from Citywalkers at a specific location at 4:30 and they would have a yellow umbrella. Easy right?
No, I showed up at 4:15 and wandered around for 15 mins looking for this yellow umbrella. Nothing. Finally asked another few guides before I finally just happened upon a rep who ask me my name. Said I was ten mins late. I was like, here are the instructions I was given. No yellow umbrella, tour started at 4:20. I think Citywalkers pawned my tour onto this other provider which was the disconnect.
in short, terrible start and communication but everything else was well done.