Milan Half-Day Tour Including da Vinci's 'Last Supper', Duomo & La Scala Theatre

This is a truly Amazing experience for first time travelers. The entrance to the Duomo was quick with no waiting in line. The tour guide was full of insightful information. Highly recommended.

El día 6 de diciembre teníamos cita para realizar el tour con esta compañía a las 14: 45 cuando íbamos de camino una de nosotras ( eramos 5) de 65 años se cayó y tuvo dificultades para andar bien. Mandamos a la más joven a que se llegara y esta llamó por teléfono y no se lo cogieron; mandó un mensaje de correo y no le prestaron atención. Esta chico a las a las 14: 50. Y ya el grupo había marchado, ya entons le niegan ponerse en contacto con el guía y facilitarle las entradas con la intención de incorporarnos directamente en la primera o segunda visita La compañía se niega en rotundo a darnos las entradas porque según el personal que nos trató las tenía el guía y nos dijo que por política de la empresa sólo nos podíamos incorporar al cuadro de da Vinci ( era entrada por nombre y no se podía comercializa de nuevo ) El trato fue grosero y no se tuvo en cuenta las circunstancias que nos habían retrasado. Por supuesto no se nos devolvió el dinero y nos hicieron firmar un papel de que nos habíamos retrasado y sin esa firma no podíamos entrer en la última visita. Mas tarde se le pidieron las entradas al guía que nos dijo que las tenía el personal de oficina. NO LO RECOMIENDO HAY OTRAS EMPRESAS QUE OFRECEN EL MISMO SERVICIO Y QUIZÄS CON UN MEJOR TRATO On December 6th, we had an appointment for the tour with this company at 2:45 PM. On the way, one of us (there were five of us), a 65-year-old woman, fell and had difficulty walking. We sent the youngest to meet us, and she called but no one answered; she sent an email, which was also ignored. She arrived at 2:50 PM, by which time the band had already left. At that point, they refused to contact the guide or provide us with the tickets so we could join the tour directly for the first or second visit. The company flatly refused to give us the tickets because, according to the staff who dealt with us, the guide had them. They told us that, as per company policy, we could only join the tour for the da Vinci painting (it was a ticket by name and could not be resold). The treatment was harsh, and they didn't take into account the circumstances that had caused our delay. Of course, we didn't get our money back, and they made us sign a form saying we were late. Without that signature, we couldn't go on the last tour. Later, we asked the guide for the tickets, and he told us the office staff had them. I DO NOT RECOMMEND THIS COMPANY. THERE ARE OTHER COMPANIES THAT OFFER THE SAME SERVICE AND PERHAPS WITH BETTER CUSTOMER SERVICE. On December 6, we had an appointment for an excursion with this company at 2:45 pm. On the way, one of us (there were five of us), a 65-year-old woman, fell and had difficulty walking. We sent the youngest of us to join us. She tried to reach us by phone, but no one answered; she also sent an email, which went unanswered. She arrived at 2:50 p.m., after the group had already left. At that time, the company refused to contact the guide or provide us with tickets so that we could join the group directly for the first or second visit. She categorically refused to give us the tickets because, according to the staff who took care of us, the guide had them in his possession. We were told that, in accordance with company policy, we could only take part in the tour for Leonardo da Vinci's painting (this was a non-transferable name ticket). The processing was deplorable and the company ignored the circumstances that caused our delay. Of course, we were not reimbursed and were asked to sign a form attesting to our delay. Without this signature, we could not participate in the last visit. Later, we asked the guide for the tickets, who told us that they were in the possession of agency staff. I strongly advise against this undertaking. Others offer similar or even better customer service.

The experience was incredible. The La Scala was excellent, way better in person. The Duomo was fantastic; the detail and the massive church were a must-see. My wife and I have visited many churches in Europe, and by far the Duomo is the best we have visited to date. The Last Supper painting is also a special treat to view in person. And our guide, Maximus, was funny, informative, and thorough with the whole experience! I would definitely recommend it to family and friends.