18 Sep 2019
I booked a tour of the Duomo and Cathedral thru Viator online. The confirmation I received instructed me to meet their tour operator "Tours of Milan" at the main entrance to the Sforza Castle @ 2;30pm on 9/14. We arrived at the Castle's main entrance at 2;15 and waited at the main entrance. In the past when we have taken tours in Italy and Ireland the tour guide either has a sign or flag with their company's name that they hold up. We saw other tour guides meeting their customers but we did not see anyone indicating that they were from Tours of Milan. I went to the Castle's information desk and showed the gentleman working the desk my confirmation and asked where the tours meet. He told me I was waiting in the correct place. My husband and I waited until 2:45pm and no tour guide showed up. I would be hesitant to book another tour with Viator in the future.