22 Mar 2024
I tried to reach them for a few days with the viator’s “contact the operator” and WhatsApp function to confirm the pick-up time. The day before the pickup, I had to reach an operator from Viator to help confirm the pickup time, but they didn't come by 7 am the next day. I reached another Viator operator to get to talk to the agency regarding the pickup finally. It was unacceptable, but the rude person behind the agency tried to gaslight me by blaming me. I found out there are other cheaper shuttles. Try to book via your hotel/resort rather than waste time on an agency like this. There is no need to
waste any time to argue with them. They are good at trying to pick fights and argue with you than doing their actual job.