The booking fee includes the costs of booking your tickets such as charges for payment processing. It also covers the provision of our customer care center for processing your order, and all charges imposed by our suppliers.
* This tour requires at least one of the following per booking: Adult, Senior
This full experience of September 11th sites in Manhattan includes a 90-minute guided walking tour of Ground Zero and the 9/11 Memorial, entry to the 9/11 Museum and One World Observatory. As you're led by a local New Yorker guide with personal connection to the events of 9/11, hear stories of tragedy and heroism and gain a deeper understanding of the attack and aftermath. Select from two departure times when booking.
Entry to the One World Observatory
Guided visit to 9/11 Memorial and Ground Zero
English Speaking Guide
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
209 Broadway, New York, NY 10007, USA
Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.
St. Paul's Chapel, New York City, New York, United States We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. 15 minutes
The Oculus, New York City, New York, United States The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center. 15 minutes
FDNY Memorial Wall, New York City, New York, United States Listen to the heroic stories of the emergency responders. 15 minutes
One World Observatory, New York City, New York, United States End your day with a trip to the top of the tallest building in the Western Hemisphere. Spend as long as you like at the top but average time spent is 1 hour (unguided). 60 minutes
New York, NY 10006, USA This Callery pear tree became known as the "Survivor Tree" after it made it through the attacks of 911. 10 minutes
The National 9/11 Memorial & Museum, New York City, New York, United States After the tour enter the 9/11 Museum with our exclusive skip the line entry. The museum is unguided and you will have 2 hours to explore at your leisure. 120 minutes
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street booksellers, they are not affiliated with us.
Proof of vaccination required for Museum and Observatory entry
Face masks required for travelers in public areas
Face masks required for guides in public areas
Paid stay-at-home policy for staff with symptoms
NYC is requiring proof of vaccination for anyone over 12 years old: *A photo or hard copy of CDC vax card * NYC/NYS App * Official vax record * A photo or hard copy of an official vaccination record of: AZ/SK Bioscience, Serum Institute of India/COVISHIELD and Vaxzevria, Sinopharm, or Sinovac
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, cancel at least 24 hours before the scheduled departure time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
20 Mar 2023
Jon was a great tour guide. Great knowledge of the area and of the events that took place on 9/11. Would recommend.
20 Mar 2023
Excellent tour!! Highly recommended. If you have kids that have only read about the events of 9/11 in history books at school, this tour is a must for them! This is a very impactful tour. Seeing the sites and hearing about all of the events of that day was sobering. The 9/11 museum is incredible! Being able to see and touch the twisted steel, the heroic acts of so many, and the timeline of all that happened that day really allowed our kids to gain a better understanding, and a better appreciation for the events of 9/11.
19 Mar 2023
Our guide Dave G. was friendly, knowledgeable and well prepared for our tour. It was my husband's first time to NYC and I hadn't been to NYC in many years. We were both thankful to have been able to participate in the tour-it was well worth it!
This tour in
is organized by
We always double-check the availability with our local partners for each booking. Even though this is usually a swift process, it can take up to 24 hours. Once this process is completed you will receive your voucher or ticket by email. If our local partner is not able to confirm your booking we will offer you the best possible alternative. If the new date and/or time doesn’t fit your itinerary, we will reimburse the full amount paid.
How great that you want to share your experience! Your feedback helps other travelers to make a better choice.